Concierge MVP Command Queue

Operate the first one-city beta manually, capture decisions, and train the future AI Brain without touching real members or providers.

Local only No sends. No provider writes. No real member data.
No data was sent to a serverBrowser-local mock queue only
No member contactedScripts copy locally, never send
No provider calledNo model, storage, identity, or messaging provider
No checkout activeConcierge value proof before payments
Open cases0Mock queue
High priority0Founder review
Safety gated0No automation
Follow-up due0Retention loop
Saved notes0Local only
Shadow alignment-0 local runs
High priority

Maya L.

New member · 28 · She/Her · Portland, OR Referred by friend

Local-only mock case summary.

Case status Needs intake One-city beta, operator view, controlled access.
Risk0/100Moderate
Safety readiness0/100Moderate
Clarity0/100Moderate
Privacy comfort0/100Strong
Next-best concierge action

Send intake script

Rules-based local recommendation.

Safety and clarity flags

    Decision note

    TimeActorActionReason / notes

    Shadow-mode comparison

    Compare the human concierge decision with the local AI Brain recommendation before any automation is trusted.

    Awaiting human decision
    Human decisionNo human decision saved yet
    Shadow recommendationRun local triage first
    Confidence-
    Alignment-

    Evidence: Local scores and status decide the recommendation.

    Unlock rule: Repeated aligned decisions unlock assisted queue routing only, not live sends.

    CaseHumanShadowAlignment

    Anonymized import preview

    Paste anonymized CSV rows, run aggregate shadow alignment, and create a founder review packet without mutating the live queue.

    No import run yet
    Local-only rule

    Use anonymized rows only. No file upload, no provider call, no queue mutation, no member message, and no checkout.

    Rows analyzed0
    Average alignment-
    Review gaps0
    Safety gated0

    Alignment by case type

    Case typeRowsAvgMain shadow action

    Disagreement themes

      Recommendation: Run an anonymized import to generate a founder review packet.

      CaseHumanShadowAlignmentNext review

      Founder Review Digest

      Turn shadow runs and aggregate reports into one local decision packet for script changes, autonomy stage, and approval-gated next actions.

      No digest yet
      Evidence score-
      Autonomy stageManual concierge
      Single-case evidence0 runs
      Aggregate evidenceNo aggregate report

      Recommendation: Generate a digest after at least one shadow run or aggregate import report.

      Script / rule changes

        Next local actions

          Approval gates

            Script / Rule Revision Queue

            Convert digest recommendations into local draft updates for intake, safety, verification, clarity, and follow-up routing.

            No revisions yet
            Open drafts0
            Local reviewed0
            Safety changes0
            Categories0

            Local review rule: marking a revision reviewed only approves local rehearsal. Real scripts, sends, provider logic, or autonomy changes still require explicit approval.

            CategoryProposed local revisionStatusGate

            Script Outcome Learning Loop

            Measure whether locally reviewed revisions improve later alignment, safety clarity, retention signals, or evidence quality before automation graduates.

            No outcome checks yet
            Outcome checks0
            Local checked0
            Candidate wins0
            Manual holds0

            Outcome rule: local outcome checks are rehearsal evidence only. Real retention, safety, conversion, or automation outcomes require approved beta data handling.

            RevisionOutcome signalEvidenceStatusNext action

            Autonomy ladder

            1. Manual conciergeHuman reviews every case.Current
            2. Assisted queueRules rank cases. Human approves.Local next
            3. Shadow triageAI predicts routing beside humans.Gated
            4. Supervised remindersLow-risk reminders only after approval.Gated
            Open docs

            Concierge Command Queue ready. No data was sent to a server.